Shipping policy
Order and Delivery
Average Delivery Time
ElleGems Amsterdam works with various suppliers who handle the final delivery for you. This allows us to save significantly on transport, storage, and packaging costs and offer products at a competitive price.
Processing Time:
Orders placed before 10:00 PM (GMT+01:00) are processed and prepared for shipment within 1-2 business days.
What does the delivery process look like for orders in the Netherlands, Belgium, France, Poland, the United Kingdom, and the United States?
- We have a processing time of 1-2 business days.
- The average delivery time is 7 to 12 days.
- The average delivery time for liquid products is 8-14 days.
If you have not received your order after the delivery time or have other questions, please feel free to contact us!
Shipping Costs
We cover the shipping costs for all our products worldwide. They are shipped to you free of charge. There is no minimum order value. This means no shipping fees are charged for orders to:
- Netherlands: Free shipping
- Belgium: Free shipping
- France: Free shipping
- Poland: Free shipping
- United Kingdom: Free shipping
- United States: Free shipping
Do you have questions about your order?
Contact us. Our customer service is available 7 days a week, including outside office hours.
What happens if I do not pick up the package at the post office/service point or refuse a package?
The package usually remains at the post office for 7 days before being returned. For more precise information, you can contact the carrier.