FAQ/frequently asked questions

FAQ/Frequently Asked Questions 

When can I expect my order? 

The average delivery time is 10-15 business days. Our products are shipped directly from the supplier to you. Thanks to this unique business model allows us to save significantly on storage and transport costs and we can offer the products at a lower price than our competitors. 

The expected delivery time has passed, where is my order? 

In 99% of cases, orders are delivered within the expected delivery time delivered. Unfortunately, sometimes an order can be delayed delays in the delivery process. You can check the status of your order check via the following link: 

Have you not received anything 3 days after the expected delivery date? Then please contact us. 

What are the shipping charges? 

Shipping method Cost Delivery time 

Free shipping Free 10-15 business days

I am not satisfied with my order. What should I do? 

Not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to Info@ellegems.nl and we will see how we can do it as quickly as possible resolve! 

Where can I find my track & trace code? 

When your order has been processed and shipped, we will send you your track & trace code via e-mail. Processing your order takes 24 hours.