If you do not pick up your package or refuse it, it will be returned to us. The package will then be registered by us as 'not picked up': we will charge a €10 administration fee. The remaining order amount will be refunded to you - in the same way you originally paid for the order.
If you regret your order and want to cancel it, you must pick up the package and then return it to us. This way, it will not be registered as a 'not picked up' package!
What happens if I provided an incorrect or incomplete address causing the package not to be delivered?
In this case, the carrier will immediately return the package to the sender. The package will then be registered by us as 'Incorrect delivery address': we will charge a €10 administration fee. The remaining order amount will be refunded to you - in the same way you originally paid for the order.
Order Cancellation and Returns
You can only cancel your order within 24 hours after placing it. After 24 hours, our orders enter the processing stage and cancellation is unfortunately no longer possible.
To cancel your order, you can contact us after placing your order via info@ellegems.nl.
Want to return an order? Please contact us first at info@ellegems.nl to receive a return label. Note: you must print this return label yourself. Returns are always at the sender’s risk; return shipping costs are not reimbursed.